Notice at Collection
The purpose of this Notice at Collection is to provide you with timely notice, at or before the point of collection, about the categories of personal information to be collected from you and the purposes for which the personal information will be used.
|Do We collect?||Categories of Personal Information|
|y||A. Identifiers: For example, a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.|
|y||B. Personal Information Categories from Cal. Civ. Code § 1798.80(e): For example, a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.|
|y||C. Characteristics of CA or Federal Protected Classifications: For example, age, gender and familial status.|
|y||D. Commercial Information: For example, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.|
|E. Biometric Information: For example, physiological, biological or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.|
|y||F. Internet or Other Similar Network Activity: For example, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement|
|y||G. Geolocation Data: For example, information that can be used to determine a device’s physical location|
|y||H. Sensory or Surveillance Data: For example, audio, electronic, visual, thermal, olfactory, or similar information that can be linked or associated with a particular consumer or household|
|I. Professional or Employment-Related Information: For example, compensation, evaluations, performance reviews, personnel files and current and past job history.|
|J. Education Information (defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99)): Education records directly related to a student maintained by an education institution or party acting on its behalf, for example, non-public information that can be used to distinguish or trace an individual’s identity in relation to an educational institution either directly or indirectly through linkages with other information.|
|y||K. Profile Data: For example, inferences drawn from personal information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.|
Please note that Personal Information does not include:
We use the personal information we collect for one or more of the following business purposes:
We will not collect additional categories of personal information without providing you a new Notice at Collection disclosing those categories.
Your Right to Know
You have the right to request that we disclose what personal information we collect, use, disclose, and sell. You can do this through a verified consumer request. That process is described below in the section, “Submitting a Verified Consumer Request.”
We collect personal information, which means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). The following table includes disclosures for the preceding 12 months of: categories of personal information we have collected about consumers, the categories we have disclosed for a business purpose, and categories of third parties with whom we shared the personal information during that period.
|Category||In the preceding 12 months this category was: Collected||In the preceding 12 months this category was: Disclosed||Categories of third parties to whom the information was disclosed|
|A. Identifiers||y||y||• Advertising networks|
• Internet service providers
• Data analytics providers
• Government entities
• Operating systems and platforms
• Social networks
• Data brokers
• Cloud storage providers
• Payment processors
• Web hosting service providers
• E-mail distribution service providers
• Help Desk service providers
• Financial and accounting service providers
• Cybersecurity service providers
• Logistics and planning tool providers
• Customer relationship management tool providers
|B. Personal Information Categories from Cal. Civ. Code § 1798.80(e)||y||y|
|C. Characteristics of CA or Federal Protected Classifications||y||y|
|D. Commercial Information||y||y|
|E. Biometric Information||y||y|
|F. Internet or Other Similar Network Activity||y||y|
|G. Geolocation Data||y||y|
|H. Sensory or Surveillance Data||y||y|
|I. Professional or Employment-Related Information||y||y|
|J. Education Information||y||y|
|K. Profile Data||y||y|
The categories identified as collected in the table above were collected from the following categories of sources:
What we Sell and Right to Opt-Out
We have sold personal information to third parties in the preceding 12 months as disclosed in the table below.
|Categories sold to third parties over the last 12 months||Categories of third parties to whom this category of personal information has been sold|
|B. Personal Information Categories from Cal. Civ. Code § 1798.80(e)|
|C. Characteristics of CA or Federal Protected Classifications|
|D. Commercial Information|
|E. Biometric Information|
|F. Internet or Other Similar Network Activity|
|G. Geolocation Data|
|H. Sensory or Surveillance Data|
|I. Professional or Employment-Related Information|
|J. Education Information|
|K. Profile Data|
The purpose of the notice of Right to Opt-out is to inform you that as a California resident, you have the right to direct us to stop selling your personal information, which is called the “Right to Opt-Out.”
You may exercise your Right to Opt-Out by clicking “Do Not Sell My Personal Information” to use the interactive form or by submitting a request.
Authorized Agent for Opt-Out: If you use an authorized agent to exercise your right to opt-out of the sale of personal information, please note that Company requires that the authorized agent submit proof in the form of an authorization signed by you that the authorized agent has been authorized to act on your behalf.
Once you make an opt-out request, we will comply within 15 business days.
We do not have actual knowledge that we sell the personal information of minors under 16 years of age.
Your Right to Request Deletion of Your Personal Information
You have the right to request that we delete any of your personal information collected by us, subject to certain exceptions. You can do this through a verified consumer request. That process is described below in the section, “Submitting a Verified Consumer Request.”
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Submitting a Verified Consumer Request
You have the right to submit verified consumer requests to know information or for deletion. The request to know can be for any or all of the following:
(1) Specific pieces of personal information that we have collected about you;
(2) Categories of personal information we have collected about you;
(3) Categories of sources from which the personal information was collected;
(4) Categories of personal information that we sold or disclosed for a business purpose about you;
(5) Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
(6) The business or commercial purpose for collecting or selling personal information.
The response to a request for any of the categories above will cover the preceding 12 months. Please note that we are not required to provide personal information to you more than twice in a 12-month period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
You can submit requests using the following by using the webform at https://reliancepartners.com/submit-a-ccpa-request/ or by calling 877.668.1704.
If you submit a request that is not through one of these designated methods or is deficient in some manner unrelated to verification, we will either treat it as if it had been submitted in accordance with our designated methods or provide you with information on how to submit the request or remedy any deficiencies.
Once we receive your verifiable consumer request, we will confirm receipt of the request within 10 business days describing our verification process. Your request will be verified by matching the information you provide to information that we have collected. We will respond to your request within 45 calendar days, if we are able to verify your identity. Requests for deletion will require a separate confirmation that you want your information deleted.
If requests from you are manifestly unfounded or excessive in particular because of their repetitive character, we may either charge a reasonable fee or refuse to act on the request, notifying you of our reason for refusing to act. If we determine that the request warrants a fee, we will notify you of the reason for that determination and provide you with a cost estimate before completing your request.
Please note that, in responding to your request, we are not permitted to disclose or provide you with your Social Security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, security questions and answers, or unique biometric data generated from measurements or technical analysis of human characteristics. However, we will inform you with sufficient particularity that we have collected the type of information without disclosing the actual data.
Requests to Know or Delete for Child Under the Age of 13: We do not knowingly collect information of minors under the age of 13.
Using an Authorized Agent to Submit a Request
Only you, or a natural person or a business entity registered with the Secretary of State to conduct business in California that you have authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. If you use an authorized agent, you may provide a power of attorney executed pursuant to California Probate Code sections 4121 to 4130. If a power of attorney that meets those provisions is not submitted, you will be required to provide the authorized agent signed permission to submit a request, verify your identity directly with us, and directly confirm with us that you provided the authorized agent permission to submit the request.
If you’re an authorized agent making a you need to submit the following documents, which can be submitted through our webform at https://reliancepartners.com/submit-a-ccpa-request/ :
(a) a copy of a power of attorney provided to you by the consumer pursuant to Probate Code sections 4121 to 4130; or
(b) proof of signed permission along with a copy of your ID (the consumer will also need to confirm with us directly that they provided you permission to submit the request).
Your Right to Non-Discrimination for the Exercise of a Privacy Right
You have a right not to receive discriminatory treatment by the business for the exercise of the privacy rights conferred by the CCPA. Unless permitted by the CCPA, we will not:
Other California Privacy Rights
Other parties may collect personally identifiable information about your activities over time and across different Web sites when a consumer uses our Web site or service.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Contact for More Information
If you have any questions or comments about this notice, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
PO Box 11227
Chattanooga, TN 37401
555 Walnut Street, Suite 400
Chattanooga, TN 37402