We have a long history of delivering protection for our clients by providing Error & Omissions insurance coverage. From this experience, we have learned what to do so as to avoid E&O lawsuits. Here is how to keep your business from incurring this legal inconvenience.
1. Maintain clear communication with your clients
A breakdown of communication between you and your client is one of the main causes of E&O lawsuits. The lack of sharing even a little piece of information can lead to a logistical disaster. For this reason, it is very important to maintain clear communication with your clients all the time. Make sure to explain the provisions of your business policies clearly. This will keep your clients satisfied and prevent the emergence of an E&O lawsuit.
2. Create protocols that are robust
Protocols indicate how specific processes will be handled in certain conditions. They act as a guide for the operations of your insurance officers and agents. It is important to establish robust protocols for product or service delivery. In this way, an error pertaining to your clients’ order can be processed and rectified smoothly and rapidly. A robust protocol will also guide your agents to handle these matters on a case by case basis.
3. Stay abreast of all the developments in the market
Sometimes, clients may complain that your company has provided some goods or services that are not up to standard. This could be due to changes in the rules of delivery, quality assurance or new regulations. To avoid this, make sure that you stay smart and aware of any changes in your industry. Maintain a diligent and responsible eye on your industry as you run your enterprise. This can help you to stay updated about advances in the legal and physical aspects of your industry at every turn.
4. Keep your records updated
Today, we use high-tech methods of record keeping. Therefore, it is necessary to establish and maintain a robust, digital method of keeping records. Lost, inaccurate or mismanaged client records can be grounds for an E&O lawsuit. Begin by assessing your current records system. Find out its strengths and weaknesses. Having done so, proceed to improve it gradually. This is best done using digital resources such as computers and Cloud technology. Remember to back up your records as often as possible to avoid inconveniencing your clients.
5. Appraise your resources
For you to flourish as a commercial trucking company, it is important to make sure that you provide high-quality services. This means that you should appraise your enterprise resources as often as possible. Your staff should be highly skilled so as to provide clients with top quality services. To accomplish this, coach your staff and nurture their skills. Assist them to grow and develop their careers within your enterprise. This will help them to make the right decisions in the short term and deliver high-quality services to your clients. It also goes a long way in ensuring that they have successful careers in the future!